Route Deviation Policy

Guiding Principles

  1. We are providing a valuable public service. 
  2. We will strive to make requests possible if they are reasonable, safe, and can be accommodated with route timing.

ruralTRANSIT Deviation Policy

  1. ruralTRANSIT will provide route deviations up to ¾ of a mile from the fixed route.
  2. Deviations must be scheduled by calling customer service (253-472-7846) by the end of the previous business day between 8 am and 5 pm.
  3. If a deviation is needed on a Monday, it should be scheduled by close of business at 5 pm the Friday before.  
  4. Deviations may be scheduled up to one week in advance by calling customer service (253-472-7846).
  5. ruralTRANSIT will schedule as many deviations as the current fixed route allows to stay on schedule. 
  6. Each scheduled deviation will be at the discretion of the customer service dispatcher. 
  7. The pickup and drop off area for the deviation must be in a verified safe location. This includes having enough space for the bus to turn around without having to back up. A deviation may be denied if the pick-up or drop off location is deemed unsafe by the driver or customer service.