Customer Service

Information & Scheduling
If you have questions about anything, or would like to schedule an on-demand trip, we are here to help. Call our customer service line at 1-253-472-7846 - we want your experience to be a good one. Services are available to the general public.

Route Deviation
To accommodate riders, rT will deviate its route by up to three-quarters (3/4) of a mile. Please contact Customer Service at 1.253.472.7846 to make arrangements.Route Deviation

Direct Service for Veterans
If you are a veteran traveling to services in Chehalis, call Customer Service at 1-253-472-7846 about direct, no transfer, service.

Translation Services
Translation services are available for non-English speaking customers.

Customer Service Hours
  • 9 am - 3 pm
  • Monday - Friday
NOTE: If you have arranged an on-demand trip and need to cancel outside of the customer service hours call 1-888-418-2672.


Holidays
rT is closed on:
  • July 4th
  • Memorial Day
  • Labor Day
  • New Year's Day
  • Thanksgiving Day
  • Christmas Day

Contact Us

  1. thumbnail image showing cell phone and customer service number 1-253-472-7846

    We want your experience to be a good one. Call one of our Customer Service agents with questions or concerns.

    Thank you for riding ruralTRANSIT!

Download a Guide

  1. Thumbnail image of March 2021 Rider Guide. Click to view the Guide.
    Click the image above to view the Rider Guide, or use this link to download a printer-friendly version.

    Ver la guía del pasajero.

    Zero-Fare Service
    Services are available to the general public.