Customer Service

Information & Scheduling

If you have questions about anything, or would like to schedule an on-demand trip, we are here to help. Call our customer service line (1-253-472-7846) between the hours of 8 am and 5 pm - we want your experience to be a good one. Services are available to the general public.

We Will Pick You Up

rT can modify its route by up to three-quarters (3/4) of a mile. Please contact Customer Service at 1-253-472-7846 to make arrangements.

Direct Service for Veterans

If you are a veteran traveling to services in Chehalis, call Customer Service at 1-253-472-7846 about direct, no transfer, service.

Translation Services

Translation services are available for non-English speaking customers.

Comment Forms

ruralTRANSIT strives to provide excellent customer service, and we value customer input. Please select the link below to submit a compliment, suggestion, or complaint.

Contact Us

  1. thumbnail image showing cell phone and customer service number 1-253-472-7846

    We want your experience to be a good one. Call one of our Customer Service agents with questions or concerns.

    Thank you for riding ruralTRANSIT!

Download a Guide

  1. Download printer-friendly versions of the Route Guides:

    Zero-Fare Service
    Services are available to the general public.